Consumer Protection Act, 2019 – Section wise Bare Act

The Consumer Protection Act, 2019

Chapter-I Preliminary

Section-1 Short Title, Extent, Commencement and Application
Section-2 Definitions

Chapter-II Consumer Protection Councils

Section-3 Central Consumer Protection Council
Section-4 Procedure for meetings of Central Council
Section-5 Objects of Central Council
Section-6 State Consumer Protection Councils
Section-7 Objects of State Council
Section-8 District Consumer Protection Council
Section-9 Objects of District Council

Chapter-III Central Consumer Protection Authority

Section-10 Establishment of Central Consumer Protection Authority
Section-11 Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
Section-12 Vacancy, etc., not to Invalidate Proceedings of Central Authority
Section-13 Appointment of Officers, Experts, Professionals and Other Employees of Central Authority
Section-14 Procedure of Central Authority
Section-15 Investigation Wing
Section-16 Power of District Collector
Section-17 Complaints to Authorities
Section-18 Powers and Functions of Central Authority
Section-19 Power of Central Authority to Refer Matter for Investigation or to Other Regulator
Section-20 Power of Central Authority to Recall Goods, etc.
Section-21 Power of Central Authority to Issue Directions and Penalties Against False or Misleading Advertisements
Section-22 Search and Seizure
Section-23 Designation of Any Statutory Authority or Body to Function as Central Authority
Section-24 Appeal
Section-25 Grants by Central Government
Section-26 Accounts and Audit
Section-27 Furnishing of Annual Reports, etc.

Chapter-IV Consumer Disputer and Redressal Commission

Section-28 Establishment of District Consumer Disputes Redressal Commission
Section-29 Qualifications, etc., of President and Members of District Commission
Section-30 Salaries, Allowances and Other Terms and Conditions of Service of President and Members of District Commission
Section-31 Transitional Provision
Section-32 Vacancy in Office of Member of District Commission
Section-33 Officers and Other Employees of District Commission
Section-34 Jurisdiction of District Commission
Section-35 Manner in Which Complaint shall be Made
Section-36 Proceedings before District Commission
Section-37 Reference to Mediation
Section-38 Procedure on Admission of Complaint
Section-39 Findings of District Commission
Section-40 Review by District Commission in Certain Cases
Section-41 Appeal against Order of District Commission
Section-42 Establishment of State Consumer Disputes Redressal Commission
Section-43 Qualifications, etc., of President and Members of State Commission
Section-44 Salaries, Allowances and Other Terms and Conditions of Service of President and Members of State Commission
Section-45 Transitional Provision
Section-46 Officers and Employees of State Commission
Section-47 Jurisdiction of State Commission
Section-48 Transfer of Cases
Section-49 Procedure Applicable to State Commission
Section-50 Review by State Commission in Certain Cases
Section-51 Appeal to National Commission
Section-52 Hearing of Appeal
Section-53 Establishment of National Consumer Disputes Redressal Commission
Section-54 Composition of National Commission
Section-55 Qualifications, etc., of President and Members of National Commission
Section-56 Transitional Provision
Section-57 Other Officers and Employees of National Commission
Section-58 Jurisdiction of National Commission
Section-59 Procedure Applicable to National Commission
Section-60 Review by National Commission in Certain Cases
Section-61 Power to Set Aside Ex Parte Orders
Section-62 Transfer of Cases
Section-63 Vacancy in Office of President of National Commission
Section-64 Vacancies or Defects in Appointment Not to Invalidate Orders
Section-65 Service of Notice, etc.
Section-66 Experts to Assist National Commission or State Commission
Section-67 Appeal Against Order of National Commission
Section-68 Finality of Orders
Section-69 Limitation Period
Section-70 Administrative Control
Section-71 Enforcement of Orders of District Commission, State Commission and National Commission
Section-72 Penalty for Non-Compliance of Order
Section-73 Appeal Against Order Passed Under Section 72

Chapter-V Mediation

Section-74 Establishment of Consumer Mediation Cell
Section-75 Empanelment of Mediators
Section-76 Nomination of Mediators from Panel
Section-77 Duty of Mediator to Disclose Certain Facts
Section-78 Replacement of Mediator in Certain Cases
Section-79 Procedure for Mediation
Section-80 Settlement through Mediation
Section-81 Recording Settlement and Passing of Order

Chapter-VI Product Liability

Section-82 Application of Chapter
Section-83 Product Liability Action
Section-84 Liability of Product Manufacturer
Section-85 Liability of Product Service Provider
Section-86 Liability of Product Sellers
Section-87 Exceptions to Product Liability Action

Chapter-VII Offences and Penalties

Section-88 Penalty for Non-Compliance of Direction of Central Authority
Section-89 Punishment for False or Misleading Advertisement
Section-90 Punishment for Manufacturing for Sale or Storing, Selling or Distributing or Importing Products Containing Adulterant
Section-91 Punishment for Manufacturing for Sale or for Storing or Selling or Distributing or Importing Spurious Goods
Section-92 Cognizance of Offence by Court
Section-93 Vexatious Search

Chapter-VIII Miscellaneous

Section-94 Measures to Prevent Unfair Trade Practices in E-commerce, Direct selling, etc.
Section-95 Presidents, Members, Chief Commissioner, Commissioner and certain Officers to be Public Servants
Section-96 Compounding of Offences
Section-97 Manner of Crediting Penalty
Section-98 Protection of Action taken in Good Faith
Section-99 Power to Give Directions by Central Government
Section-100 Act not in Derogation of Any Other Law
Section-101 Power of Central Government to Make Rules
Section-102 Power of State Government to Make Rules
Section-103 Power of National Commission to Make Regulations
Section-104 Power of Central Authority to Make Regulations
Section-105 Rules and Regulations to be Laid Before Each House of Parliament
Section-106 Power to Remove Difficulties
Section-107 Repeal and Savings

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